Frequently Asked Questions
Just scan through the following answers to the frequently asked questions about IME and its services to clear any of your queries.
Who can avail the services provided by IME?
Any person who wants to make a payment (in foreign currency) to an individual in pay-out country i.e. Nepal (in pay-out currency i.e. NPR) can avail the services of IME Remit.
In which currencies can I remit?
You can send your remittance in various currencies. Beneficiary will receive money in the form of local currency.
I already use another money transfer service, why would I want to switch to IME?
Because we guarantee safe and prompt transfer of your hard earned money at lowest cost possible. Through IME Remit you can transfer your amount at the lowest cost. Money is transferred almost immediately even small amounts can be sent cost effectively. There is no charge at the receiving end so your loved ones can visit their respective agent and collect the money.
Where can I send the money from?
You can send money through our principal offices and agents within office hours of relevant country.
How much money am I allowed send?
The exact amount of money that can be sent will depend upon the government rules and regulations of the respective sending and pay-out countries.
What are the details required to send money?
In order to send money, there requires the recipient's first and last name, their phone number and address.
You can also directly deposit money into their account, for which you will require your recipient’s bank details including their bank account number.
How do I know about the status of my money transfer?
For this you just need to visit our website and locate the ‘Track Money Transfer’ link on the homepage. Then type in the IME Remit control number and date of transaction. You will then be updated on the latest status of your money transfer.
Click here to use the tracker to track the status of your money transfer.
Which Payment method can I send the fund?
You can safely remit the funds through cash, debit card, credit card and bank account.
What are the charges to send money?
The charges will vary upon the rules of the sending and receiving countries and the amount to be sent. Click here to use our price estimator to know the exact receiving amount and service charges applied.
How can the recipient receive the funds?
You can collect your money from any one of IME's principal companies, branch or agents around the world. You will need a valid identification card and the unique eleven digit IME Control Number (ICN) provided by the sender. Fill out the remittance claim form mentioning your personal & the sender's details. Handover the duly filled form to the IME center personnel.
Which payment method can I receive the funds?
For this, the recipient can withdraw the funds in the form of cash (currency of the particular country), bank account transfer as well as in IME Pay mobile wallet.
How soon will the money be available to the Receiver?
As soon as the transaction detail is fed into system, receiver can collect his/her money at the instance within the office time. In case of account transfer, it will take 1 working day.
Will there be any extra charges for my beneficiary?
No, IME Remit does not possess any charges to the receiver at the time of withdrawing the money. The Beneficiary can withdraw the money free of cost.
What documents do I need to show for verification to withdraw money?
Any Government authorized document with your photo with validity is accepted; Citizenship, Driving License, Passport or any other national ID.
Where can I find nearby IME center, principal offices and agents?
How do I receive remittance amount in my IME Pay wallet?
In IME Pay app, Go to Remittance option>Receive Money>Fill the Country, Control Number and Expected amount provided by the sender.
Note: The name and amount given by the sender and the name registered in IME Pay wallet with the expected amount should match in order to receive the remitted amount. Also, the KYC should be verified in IME Pay App.
Click Here for the full procedure to receive money in IME Pay wallet.
What is IME center?
IME Center is an exclusive agent outlet that is aimed at enhancing IME customer experience through exquisite customer service and retail atmospherics.
Where can I send the money from India?
The funds can be sent from our third party remittances- Muthoot Finance, Wiseman Impex, UBI, IDBI